Anaerobic Media Order Information

Anaerobe Systems is part of Biolog, Inc.

Notice: The following information is for media products only (Biolog’s standard Terms and Conditions apply to all order.

Hours:

Customer Service normal business hours are 6:30am – 4:30pm Pacific Standard Time, Monday through Friday. We are closed on the following observed holidays: New Years’ Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, Christmas Day. Orders for in-stock items received by 1:30 pm PST will typically ship out the same day.

By Phone

Call toll free 800-443-3108. Orders for in-stock items received before 1:30 pm PST will typically ship out the same day.

By Fax

Fax to 408-762-7990 24 hours a day. Confirmation of the order can only be emailed back. Ensure an email contact is listed on faxed purchase orders. Orders for in-stock items received before 1:30 pm PST will ship out the same day.

By Email

Email your order to csorders@biolog.com. Biolog will email to confirm your order. Orders for in-stock items received before 1:30 pm PST will ship out the same day.

Customer Accounts

Not a customer? Would you like to become one? Please click here to fill out and submit our new customer form.

Quantity Discounts

Quantity discounts are based on the quantity of each item number. Not all items are available for quantity discounts. Please request our pricelist for the latest quantity discounts.

Prices

All prices are in U.S. dollars. Prices are subject to change without notice. Annual price increases occur on January 1 of each year.

Standing Orders

Standing orders are recommended to ensure product availability. To set-up a Standing Order please email or fax in your Standing Order request. You will need to include the following on a single purchase order: total quantity of each item that will be ordered over the entire term, quantity of each item per shipment, and the shipment frequency or schedule. Orders will be invoiced or charged as they are shipped, for the portion of the order that ships.

Minimum Order

Orders under $25.00 are subject to a handling charge of $10.00. Non-stock items are subject to the following minimum orders:

25 packs for agar plates (or 100 plates for single packs)
15 packs for both tubes
10 bottles for 250ml broth
5 bottles for 500ml broth

Stock Media

Stock media will ship within 3 business days of receipt of order. Stock media products typically will ship out the same day for orders received before 1:30pm Pacific Standard Time.

Non-Stock Media

Non-stock subject to a minimum order may be purchased in smaller quantities when the item is in stock, up to the number available. Call to inquire about availability. Allow 2 to 4 weeks for delivery for non-stock items.

Custom Media

Custom media must be quoted, and a current valid quote is required to place custom media orders. Allow 3 to 5 weeks for delivery. While every effort will be made to produce the quantity ordered, manufacturing runs of this media will be considered complete at a volume of +/- 10% of ordered quantity. You will be invoiced and shipped the actual quantity produced, however it will be no less than 90% of the quantity ordered and no more than 110% of the quantity ordered.

Special Requests

Special requests for stock and non-stock culture media items, such as single lot or specific shelf life, may be available to fulfill. Special requests may incur a fee for each catalog number with the special request. Any special requests require a quote from Biolog. Special requests outside of standard terms and conditions on customer purchase order, without prior approval, will be rejected.

Shipments

Shipping terms are Ex Works (EXW), freight prepaid and added to invoice. United Parcel Service (UPS) is our default carrier. 2nd Day shipping is the standard rate for delivery, except for products with strict temperature requirements which must ship UPS Next Day Air. Customer assumes title and risk of loss when goods are picked up by carrier. If shipment is via Biolog’s UPS carrier account and damage or loss occurs, damage must be reported to Biolog within 2 days of receipt and the damage must be noted on the freight bill (both carrier’s copy and customer’s copy). Biolog will file a claim with UPS and, if successfully recovers the value of the shipment, will issue a refund or credit to the Customer.Biolog will attempt to ship complete orders in a single shipment. If only a portion of items are in stock, Biolog will ship the available portion of the order. Holding until the order is complete before shipment must be requested for each order either when placing the order, or after receiving order confirmation noting items not in stock.

Freight Collect & Third-Party Orders

Shipping terms for freight collect and third party orders are Ex Works (EXW), freight collect. This means that Buyer pays freight charges, billed to their freight collect account, and assumes title and risk of loss while the goods are in transit. Claims for loss or damage as a result of the carrier are the responsibility of the purchaser and should be reported to their carrier for reimbursement.If the customer provided freight collect account is returned as invalid or unauthorized by FedEx or UPS, Biolog will ship orders on Biolog’s UPS account with freight pre-paid and added to the invoice.

Returns

Returns are not accepted. Replacements or a credit will be provided when the product has been proven to be defective or a shipping error has been made. In the event you receive damaged, defective, or incorrect product you must notify csorders@biolog.com within 2 business days of delivery. Due to the perishable nature of our products, we typically will not accept returns or exchanges. If Biolog is found to be at fault for the product defect or error, replacements will be sent or a refund issued.

Guarantee

Biolog guarantees that all of our products will perform satisfactorily for the use in which they are intended, if stored as directed and used before the expiration date. The liability of Anaerobe Systems under this warranty is limited to product credit or replacement at the sole discretion of Biolog. See each individual product insert for proper use and storage.

Shelf-life

The shelf-life designation on all items are expressed in days or months from the date of manufacture. Items will be shipped with no less than 21 days until expiration for items with a 3 month shelf life, 30 days until expiration for items with a 5-6 month shelf life, and 60 days until expiration for all items with a 1 year shelf life.

Technical Support

Product inserts and SDS sheets can be found on our website under Product Literature. For additional technical support please contact csorders@biolog.com.

TSE / BSE Statement

Anaerobe Systems, now part of Biolog, manufactures prepared culture media for the growth and cultivation of anaerobic bacteria. Biologically sourced material is used in these products including, but not limited to, meat peptones, blood, serum, beef, liver extract, heart extract, and bile. Animal source materials are primarily a concern with regard to Transmissible Spongiform Encephalopathy (TSE) and Bovine Spongiform Encephalopathy (BSE). Products may contain components of animal origin. All components of animal origin in the product formulation have been sourced from BSE-free and TSE-free countries as identified by the United States Department of Agriculture (USDA). Certified knowledge of the origin of the animals does not guarantee the absence of transmissible pathogenic agents. It is recommended that Universal Precautions be observed.